Social

At RA, with a workforce of over 51 nationalities, diversity is our strength. We are committed to helping employees reach their full potential regardless of gender, disability, age, race, colour, nationality, sexual orientation, religion, or personal beliefs. Whilst we have found that the nature of our business (spending long periods away from home in locations which can be challenging with potential significant cultural barriers) can often discourage women from working with us, we actively work to increase female representation across our workforce. As well as this, we are committed to hiring locally – with our local labour participation being one of the foundations of our social ambitions.

Key Actions & Achievements

We conduct an annual Staff Engagement Survey to gain insights into areas where our staff feel we excel and identify areas for improvement. In 2024 the Likert Score for this survey was 78%. *
After every Board meeting, we host a Town Hall, which is hosted by our Executive Management team. Before this meeting, we send out an anonymous questionnaire in which staff can ask any question they would like addressed during the session.
We run our own medical clinics in both Somalia and South Sudan. Where we do not have in-house clinics, we ensure that our staff have adequate access to healthcare provisions. International staff also have medical evacuation cover.
In 2021, we began a nurse wellness scheme in Juba, South Sudan. This scheme involves regular 15-minute check-in with RA nurses for each employee, examining their physical and mental well-being.

* The Likert scale is a rating system used to measure attitudes or opinions by asking respondents to indicate their level of agreement or disagreement with a series of statements 

Our way of helping to have a positive economic impact in the regions we operate involves trying to employ and purchase locally where we can. We know that employing locally contributes directly to the livelihoods of individuals and their families, as well as adding money into the local economy. We have been purchasing products and services locally where we can, as we are aware this can help boost economic growth of local communities through taxes and employment, and we always aspire to increase this amount of local procurement over the coming years.

Operating in diverse locations with unique needs, RA embraces the principle of doing “What we can. Where we are.” to ensure we provide targeted assistance that truly benefits each community. In 2024, we began shifting our focus toward supporting our staff as part of the communities we serve—recognising that in many of our locations, our employees are the community. Our support has ranged from charitable initiatives to hands-on involvement in local projects, with an increasing emphasis on improving the well-being of our own team members and their families.

Key Actions & Achievements

In a recent in-depth staff survey we determined that each salary we pay in Somalia, South Sudan and the Mozambique supports an average of 10 dependants.
In 2024, we distributed 642 subsidised eco-stoves to staff in South Sudan and Somalia, improving health, safety, and household savings. This was in response to survey findings showing over 90% of staff were using traditional, inefficient cookstoves.
During the height of COVID-19, we supported marginalised communities by donating 150,000 high-grade KN95 face masks to health workers in underserved and resource-challenged areas.

We take a proactive approach to addressing risks that may impact the health and well-being of our workforce. This relies on our health and safety management tool, MANGO. This cloud-based software platform enables real-time reporting, management, and recording of health and safety incidents, which is crucial for safeguarding our staff, particularly those in remote areas. Our health and safety management system is certified to ISO 45001:2018 international framework. We also ensure our staff understand health and safety risks and are equipped with the knowledge of how to maintain a safe work environment. Each employee receives an average of 30 hours of health, safety, and environment training annually.

We want to nurture long-term and rewarding careers for every one of our employees. We try to promote from within as much as possible, recognising that this is powerful for retaining our corporate culture and local development. We believe in continuous employee development, challenging our workforce to learn new things and enhance their skills whilst they are with us. Our goal is not only to provide fulfilling careers for our current employees but also to actively shape the future generation of RA employees, which we are doing by increasing our internship opportunities for local communities.

Equal Opportunities

Employment Practices

Economic Impact

Community Support

Occupational Health & Safety

Training skills and development